| 1. I need my new FEISOL Tripod quickly. Do you offer expedited shipping? |
| Yes, we do. Second day shipping usually costs just under $ 40 to most places in the continental US. Overnight shipping is a bit more. |
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| 2. How long will it take to ship my new FEISOL Tripod to me? |
| Normally, we ship via DHL Ground to the continental US. Most customers in the Eastern US receive their shipment in three days, while it takes 4-5 days to the West Coast. Shipments to Alaska, Hawaii, Canada, Australia, and Europe may take a bit longer. |
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| 3. Which carrier do you use for international shipping? |
| For international shipping, we use the US Postal Service's International Express Mail. We have found this option to be reliable and reasonably priced. Most shipments arrive at their destination in 5 business days. |
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| 4. For my international order, can you enter a reduced value on the customs declaration form? |
| Sorry, we cannot file a false declaration - otherwise, we might jeapardize our international shipping privileges and our ability to make the great FEISOL products available to you. |
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| 5. Will I receive a tracking number on my shipment |
| Yes, we send you your tracking number the day after your order was shipped, when the number is traceable in the shipper's system. |
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| 6. Does FEISOL USA service FEISOL tripods which were purchased directly in Taiwan? |
| We are glad to service any current model FEISOL tripod, regardless of where it was purchased. For service on older models, please contact Orion at feisol@feisol.com |
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| 7. I have lost a part off my FEISOL tripod or ballhead. Does FEISOL USA carry spare parts? |
| We stock an assortment of spare parts. If we dont have it, we can probably get it. |
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| 8. Which FEISOL Tripod better fits my need: Standard Class or Tournament Class |
| Advantages of the Standard Class are:
It is more economical
It features Mid-sized Platform, therefore both the smaller CB-30C and the larger CB-50D Ballheads can be used with it
Advantages of the Tournament Class are:
A superior carbon compound is used, making it lighter and stronger
It is reverse-foldable over the CB-50D Ballhead, making it superbly compact
All metal parts are CNC-machined, making them stronger, lighter, and more exacting
It is freshwater-resistant
Conclusion: While Standard Class Tripods are great all-around Tripods, the Tournament Class Tripods are just a little bit better in all dimensions, adding up to our best-selling and most enthusiastically received Tripods. |
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| 9. Which FEISOL Tripod better fits my need: Traveler Class or Tournament Class? |
| Advantages of the Traveler Class are:
It includes Center Column
It is available as a complete Traveler Package (CT-3441SB) including the CB-30C ballhead
Its superb Lightness and Compactness makes this the perfect Travel Tripod
Advantages of the Tournament Class are:
A stronger carbon compound makes it even more stabile and sturdy
The larger Platform allows for the use of the CB-50D Ballhead and the legs still reverse-fold over it, making the tripod still very compact
It takes a full range of Tripod Accessories which makes it more versatile
Conclusion: We are extremely proud of both of these Tripod-Classes: The Traveler Class is designed with the emphasis on unbeatable portability, lightness, and compactness to fit in any backpack or carry-on, and still be easy to operate and offer superb performance. The Tournament Class is designed with emphasis on versatility: It is still exceedingly light and compact, yet offers the stability of a Large Tripod. |
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| 10. I am interested in a Large Tripod: Is it worth paying the extra money for the CT-3372 or CT-3472, rather than just buying the less expensive CT-3371 or CT-3471? |
| The Advantage of the CT-3371 & CT-3471is:
You get a remarkable Large Tripod at a very attractive price
The Advantages of the CT-3372 & CT-3472 are:
All metal parts are CNC-machined, making them stronger, lighter, and more exacting
They are freshwater-resistant
Conclusion: Are the 72s worth the extra money? That is really a philosophical question: If you are a person who values the peace-of-mind associated with having the best of something, you will probably find the 72s to be worth every bit of the extra expense. |
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| 11. What accessories can I use with the Traveler Tripods? |
| The Traveler Tripods are designed to be a complete package for the weight and space-conscious photographer. Therefore it accepts only a ballhead (CB-30C), spikes (long or short), and Short Column (CC-2807). |
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| 12. Which FEISOL Tripods and Monopods accept spikes, which ones are correct, and how are they installed? |
| All current model FEISOL Tripods and Monopods accept spikes. For all 28mm legs (Standard, Traveler, Tournament class Tripods and CM-1401 Monopod) Long and Short Spikes are available. For 32mm legs (Large Tripods and CM-1471 Monopod) Stainless and Aluminum Spikes are available.
Spikes are installed by removing the rubber pad at the tip of the leg and screwing the spike into threaded opening. |
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| 13. Is the platform of the CM-1401 Monopod made of plastic? |
| Yes, The platform of the CM-1401 is made of Plastic because it comes with a Ό screw, making it possible to directly mount a camera on the Monopod. If the platform were made of metal, contact with the metal camera body would likely result in damage to the camera.
If you want to use the CM-1401 with a Ballhead or Quick Release Clamp, we will be glad to send you a 1/4" to 3/8" adapter for the screw. |
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| 14. Do Feisol Tripods have non-rotating legs? |
| After extensive testing, the FEISOL development team concluded that use of non-rotating legs, while minimally more convenient for setting up and breaking down a tripod, would result in decreased stability. The decision was made not to compromise this critical variable. |
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| 15. Which FEISOL Ballheads have a built-in Panning Base? |
| The larger Ballheads CB-50D and CB-70H include Panning Bases. This feature was omitted on the small Ballhead CB-30C in order to make it as light and compact as possible. |
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